What We Hold and Why We Hold It
We keep the privacy file simple and tied to what your account actually needs. When you open your account, we store the mobile number you verify, the device and browser you signed in from, and the wallet references from bKash, Nagad or Rocket deposits so your
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balance and history reconcile. Nothing in that record is sold or handed to advertisers — it exists so you can sign back in from a new phone, and so we can answer you when you ask what happened to a transaction. Cookies do the small jobs:
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keeping you signed in between pages, remembering your language, and showing us which screens break on low-bandwidth mobile connections. You can clear them from your browser whenever you like; some sign-in shortcuts no longer work if you do. How long a record stays depends on the
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type. Transaction and sign-in logs remain while the local rules that apply to us require them, then come off on a rolling schedule. Support messages stay for the life of the case and briefly after, so a follow-up lands with context. One thing worth saying plainly:
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what we may collect and hold depends on your local law and eligible regions, and privacy rules differ from country to country. Where a rule gives you a right we have not described on this page, tell the support desk and we will work through it
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with you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.