Reference

Every Rule That Governs Your Account

The terms you accept when you open an account sit on this page, along with the payment conditions behind a bKash, Nagad or Rocket transfer and the access rules that come with your region.

Account termsPayment conditionsRegional accessClosure rules
jeta7a Every Rule That Governs Your Account
DATA AND SECURITY

How We Handle Records and Access

Your records are ours to protect, not ours to trade. We hold identity details, transaction references and login history while your account is open, and for the period local rules require after it closes. You can ask for a copy of what we hold, or ask us to correct a field that's wrong, through the same support channels you already use. Cookies on this site keep your session alive and remember your language choice; clearing them in the browser won't touch your account.

Account security

A one-time code goes to the number on your profile each time you sign in on a new device. Never share that code, and we won't ask for it in chat.

What we store

We keep your registered name, wallet references and bet history. Payment details stay with bKash, Nagad or Rocket; we hold the transaction reference, never your wallet PIN.

Retention

Records sit for the life of the account and for the period local law requires afterwards. Ask us to delete what isn't needed and we'll confirm in writing what stays, and why.

Cookies

This site uses cookies to hold your session and remember your language. Clearing them signs you out of the browser, so keep your phone nearby for the next one-time code.

REACH SUPPORT

How to Reach Us About a Legal Matter

Legal questions land with the same team that handles account help, not a separate queue you have to hunt for. Tell us what you need — a copy of the current terms, a change of registered details, a wallet record — and include the number on your profile so we can match the request to your account. We reply on the channel you used, so keep that thread open. Quoting the version date at the head of the terms saves a round trip.

Live chat Open the chat panel from your account menu and describe the issue in one line. Add the transaction reference whenever the question touches a bKash, Nagad or Rocket deposit.
Email Write from the address or number registered on your account. Messages from unregistered contacts take longer because we can't tie them to a record.
Verification desk For name mismatches, send the wallet number and the name registered with your operator. We compare both against your profile before anything is released.

Legal Questions We Get Asked Most

These are the points that come up most often on chat and email, answered the way we'd answer them there — briefly, and with the step you actually need to take.

Only places where online play is permitted under local law. We ask you to confirm your location during sign-up, and if your area is restricted the account can't be opened.

No. The wallet has to be in your own name and match your profile. A Nagad or Rocket transfer from a friend's number gets held at verification until we sort it out.

Ask support in chat or by email and we'll send the current version as a file. This page carries the same text, dated so you can tell which version you accepted.

Yes. Send the request from your registered channel and we'll check the balance, then return it to your own bKash, Nagad or Rocket wallet once any open checks clear.

Every revision gets a date and appears here. Keep using your account and the newer terms apply; if you disagree, you can close the account and withdraw the balance.

The same support team. Say whether you want a copy, a correction or deletion, and include your registered number so we can match the request to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.